Support

If you moved to a new iPhone or reinstalled the app: open Hearnote and tap Settings → Restore purchases. You need to be signed in to the App Store with the same Apple ID you used to buy.

If Pro still doesn't appear, check that your subscription is active in iPhone Settings → [your name] → Subscriptions, then email us.

Subscriptions are managed by Apple, so you cancel in your iPhone settings, not in the app:

1. Open Settings on your iPhone.
2. Tap your name at the top.
3. Subscriptions → Hearnote → Cancel Subscription.

Cancel at least 24 hours before the period ends to avoid renewal. You keep Pro until the end of the period. Deleting the app does not cancel the subscription.

Apple processes payments, so Apple handles refunds. You can request one at reportaproblem.apple.com.

Server data: In the app, go to Settings → Delete my data. This deletes the anonymous device ID, usage and subscription records, push token and any pending transcripts from our server.

Recordings on your phone: Delete them one by one in the app, or delete the app to remove them all.

See the Privacy Policy for details.

Each device gets a one-time 30 minutes of free transcription, summaries included. It is granted once per device; reinstalling the app does not reset it.

Pro includes up to 15 hours of transcription per month. Once you reach it, you can transcribe new recordings in the next monthly period. Your existing recordings and transcripts are not affected. If something about the limit seems wrong, email us.

Transcripts are generated automatically and can contain errors. For best results, speak close to the microphone, reduce background noise and choose the right language. Tap any line to listen to that moment.

Check your internet connection and try again. If it keeps happening, email us with the recording length, file type and when the error occurred.